Get your free copy of my
"13 POINT SERVICE STANDARDS CHECKLIST" now!
Discover the 13 little known service standards my businesses use to leverage customer service as our ultimate competitive edge. Inspired by service secrets from Disney, Warby Parker, and Nordstrom for every small business.
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Get your free copy of my
"13 POINT SERVICE STANDARDS CHECKLIST" now!
Discover the 13 little known service standards my businesses use to leverage customer service as our ultimate competitive edge. Inspired by service secrets from Disney, Warby Parker, and Nordstrom for every small business.
MEET YOUR COACH
Hank Ebeling
I am not like most of the guru's and experts out there.
That is because like you, I actually am a small business
owner in the trenches everyday practicing what I preach.
My methods are not made in theory but have been put
into real world action both in my businesses and the ones I have
helped transform. My goal is to help you make customer
service be a revenue generator versus a revenue detractor
for your business.
MEET YOUR COACH
Hank Ebeling
I am not like most of the guru's and experts out there.
That is because like you, I actually am a small business
owner in the trenches everyday practicing what I preach.
My methods are not made in theory but have been put
into real world action both in my businesses and the ones I have
helped transform. My goal is to help you make customer
service be a revenue generator versus a revenue detractor
for your business.
SPEAKING
Want to experience Hank's passion and energy live? Book Hank to speak at your next in-person or virtual event.
Hank's speaking has brought clarity and direction to his audiences, and gave them more knowledge on delivering rockstar levels of service in their respective industries.
BOOKS
Read Hank's popular book, Crushing The Competition With Service.
You'll discover the proven tips and strategies for providing superhero level customer service.
COURSE
Get access to Hank's exclusive course Superhero Service, Super Profits on Demand, 24/7. This self paced, online, course is perfect for you and your team to watch when it's convenient for you.
After this course, you'll be armed with superhero-level knowledge of customer service and experience.
COACHING
Do you and your team need a personalized approach to help you level up your service?
Do you believe more clarity, accountability and a customized roadmap will give you the motivation, inspiration and drive to become the Ritz Carlton of your industry when it comes to service?
If so, Hank's proven coaching strategy may be able to help get you from where you are to where you need to be.
BUSINESSES I'VE HELPED
See Transformations.....
David Grossman
President and CEO-Epic Burger
"Hank helped us define our focus and desired outcome to win every guest, every day at every store.Thank you for all of your ideas and suggestions and organizing such an important ingredient to the success of our business. It doesn't matter how great our food is or how great our location is or how clean our restaurants are, because if the service is sub par, the guests will either not come back or at a minimum they won’t come back as often."
Scott Richter
Manager-Business & Innovation
"Working with Hank was easy. Hank is approachable and knowledgeable. He was always prepared and did lots of pre work to ‘understand our sector and culture and future’. He asked good questions and prepped staff well in advance to 'ensure they knew what they were coming into' and also to help Hank understand what to expect from the team. Hank is accommodating and is great at ensuring we stay on top of what we’ve committed to with regular emails and reminders and check ins."
Jon Mock
Owner-State Farm Insurance
"From the very beginning, the course opened my eyes to customer service and customer experience practices that I had not thought of or had not thought to develop. There is no assuming anything, the program makes you think. It forces a deep dive into every piece of your customer’s experience, starting with you, the leader. While taking a deep dive, the content is easy to understand and flows logically from one area of your business to the other."
