Speaking
Learn About Delivering Superhero Customer Service & Experience
Regardless of the setting, Hank’s message about Superhero Service is always inspiring, energetic, dynamic, and compelling. Whether you’re watching in person on the big stage or attending a virtual session, his passion and motivation are contagious.
Hank has years of experience in the trenches practicing what he preaches in his own business along with coaching and motivating business professionals to even more success. His enthusiasm combined with his years of expertise will ignite your attendees to become their customers' superheroes.
Hank's Most Popular Keynotes
Check out some of Hank's most popular keynotes below. More available, just send us a message to find out more!
How To Deliver Superhero Service Experiences
In this fast-paced and informative presentation, Hank shares strategies and tactics that the best businesses and organizations use to differentiate themselves from their competitors and create Superhero level customer loyalty. He pulls the best content from his book and includes simple, common-sense strategies to create a customer-focused Superhero culture and more! The audience will walk away with ideas they can put to use almost immediately.
- Creating a Superhero level customer experience
- Delivering Superhero Service from ALL
- Creating a Superhero Service culture
- Customer service strategies for ALL employees
- And more!
Building a Team of Service Superheros: Your Ultimate Squad of WOW!
It is so challenging to find any employee let alone quality ones who deliver Superhero level service. Learn insights on attracting, hiring and keeping high level talent, which in turn will give your customers a Superhero Service experience!
-Culture needed to attract top talent-Role leadership plays in finding and keeping high level talent-Avoiding the commons mistakes most businesses/organizations make when it comes to their teamsAnd more!
BUsinesses I've Helped
See Transformations.....
David Grossman
President and CEO-Epic Burger
"Hank helped us define our focus and desired outcome to win every guest, every day at every store.Thank you for all of your ideas and suggestions and organizing such an important ingredient to the success of our business. It doesn't matter how great our food is or how great our location is or how clean our restaurants are, because if the service is sub par, the guests will either not come back or at a minimum they won’t come back as often."
Scott Richter
Manager-Business & Innovation
"Working with Hank was easy. Hank is approachable and knowledgeable. He was always prepared and did lots of pre work to ‘understand our sector and culture and future’. He asked good questions and prepped staff well in advance to 'ensure they knew what they were coming into' and also to help Hank understand what to expect from the team. Hank is accommodating and is great at ensuring we stay on top of what we’ve committed to with regular emails and reminders and check ins."
Jon Mock
Owner-State Farm Insurance
"From the very beginning, the course opened my eyes to customer service and customer experience practices that I had not thought of or had not thought to develop. There is no assuming anything, the program makes you think. It forces a deep dive into every piece of your customer’s experience, starting with you, the leader. While taking a deep dive, the content is easy to understand and flows logically from one area of your business to the other."
